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Telephone Systems that provide flexibility for the future
NEAX 7400 IMX PABX Models 240/260/280
Meet the NEAX7400 IMX, a communications platform that has been designed
for the new era of multimedia, the transmission of and interaction between
text, image and audio data in an integrated digitalised format.
NEC’s Integrated Multimedia
Exchange has evolved to become multimedia ready. New backbone architectures
and management interfaces allow the merging of voice and data technologies.
Telecommunication will become visual. Video footage will transfer instantly,
like e-mail. Innovations in voice switching and signaling will provide
new business opportunities.
Whatever it takes to make communications easier and more effective, the
NEAX7400 IMX will supply it.
The evolutionary path: ICS to IMX
The IMX has evolved from the NEAX 7400 ICS to deliver the latest innovations in PABX design, system support and integration. The NEAX 7400 platform has been enhanced so it will quickly adapt to changes in the business environment.
With the IMX’s open architecture smooth integration with emerging technologies is easily achieved minimising any risk of obsolescence.
New innovations for the IMX include:
• Industry standard 10 base-T Ethernet for inter-rack and CPU connectivity and signaling.
• Multilevel technology integration links to other NEC and third party systems.
• Advanced ‘FCCS’ (Fusion Call Control Signaling), which provides full integration to networked nodes and creates a single database for an entire NEAX 7400 IMX network.
The next generation in enterprise networking – FCCS
The next generation in enterprise networking – FCCS
NEC’s new FCCS (Fusion Call Control Signaling) enables multiple network nodes to be fully integrated creating one logical network.
No longer are users restricted to operate within the confines of their local systems capabilities. As FCCS now uses TCP/IP, the NEAX 7400 IMX can be deployed throughout a corporate WAN with single or multiple stack IMX’s at each location. All are intelligently linked using ATM or 10 Base T LAN connectivity. (A dedicated 64k data channel or standard 2Mb interface can also still be used.)
Then, by integrating each of the networked stacks into various technology hubs (LAN’s /WAN’s /Video /ATM / etc), the once diverse technologies now integrate into a cohesive network. This network can be managed from one single point or from multiple points.
FCCS delivers full feature transparency and number portability across all nodes as well as the sharing of common applications such as call centre hubs, wireless communication systems, voicemail and IVR systems. Centralised system operations such as administration, call accounting and messaging are provided at a level of integration not previously possible.
The NEAX 7400 IMX also supports CCIS #7 signaling (used on existing NEAX 2400 / 7400 networks), QSIG and other industry standard signaling schemes. This means it can be grafted into existing networks and integrated with other private networks.
IMX into the future
With the ability to adapt for both short-term configurations and long-term corporate expansions, the IMX is designed for whatever direction your future takes.
Significant improvements in cost reduction and network management can be achieved if both voice and data are integrated across a single network backbone.
Following the early introduction of NEAX based private ISDN networks, NEC migrated this integration strategy to ATM and Frame Relay installations. Now the IMX makes Voice over IP (VoIP) possible.
Using least cost routing, the IMX allows selected voice traffic to be sent via the most economic path, including ethernet environments and ISP gateways.
Flexibility and cost-effectiveness - pay only for what you need
The NEAX7400 IMX protects your initial investment, even during long-term expansion. Simply add or subtract hardware in building-block Port Interface Modules (PIM’s), each of 384 ports, to an ultimate capacity of 24,572 ports per node or a FCCS network of more than 60,000 ports overall.
System capacity can be upgraded economically or transfered from one IMX platform to another, by simply adding or subtracting line/trunk cards accommodated in the PIM’s universal card slots.
Further flexibility is provided by the IMX’s Distributed Access Unit (DAU) which allows for the remote location of workgroups in bundles of 30 users to any remote location as required.
Backward Compatibility
New IMX Series Dterms and many hardware components are interchangeable throughout the NEAX 2400 IMS/7400 ICS range.
And existing Hypercore Dterms work normally on the new IMX so if you upgrade NEAX platforms, you can still retain your valuable Dterm investment.
Whether your operations are centrally headquartered, national or global, there’s no better long-term technological investment than the NEAX7400 IMX.
Set your own agenda
The IMX has new levels of integration which now conform to emerging technology standards giving total control over the important communication processes of your organisation.
- Computer Access: External applications can be linked
directly to the PABX processor using computer telephony integration.
This enables the operation of the PABX to be customised to suit special
business needs such as the integration of IVR and screen pop applications
with call centre operations.
- Management and Application Access: System management
is simplified through new TCP/IP enabled interfaces to an external LAN.
This also gives greater flexibility for the integration of call accounting,
voicemail (and IVR), hospitality management and similar applications.
• Desktop Access: Applications link to the IMX through Dterm TAPI Adaptors and Modules, bringing multimedia integration to the desktop.
• Trunk Access: Analogue, digital, ISDN and switched network service connections, plus ATM and future IP intranet/internet interfaces, can combine voice with multimedia information over an enhanced corporate information super-highway. This significantly extends trunk access options for businesses looking for new and modern opportunities to save money while building for the future.
With the NEAX 7400 IMX, employees process the same information in ways that suit them best, improving and changing your communications structures forever.
Hypercore Partner Program
NEC is supporting Australian software developers in the creation of advanced CTI applications through its Hypercore Partner Program. The relationship extends to over thirty developers and this list is still growing.
NEC’s Hypercore Partners develop the clever applications essential to organisations looking for a competitive edge in today’s accelerating business conditions. These applications make use of the powerful integration interfaces to enable your communication system to be customised to your organisation and the business goal you set.
Integration
New Series Dterm with soft key versatility.
Menu-driven soft keys change function depending on the call state, greatly reducing the number of feature keys needed. A ‘help’ function on the larger LCD display provides assistance for new users.
The range has models with eight, 16 or 32 programmable function keys. These can be set up as line, feature access, speed dial or DSS/BLF (direct station select/busy lamp field) keys. A 60 key DSS/BLF module can also be added.
The New Series Dterm comes with built-in speaker, microphone, headset connector, and long-line adaptor needing only AC power to increase line distance from 800 to 1200 metres. A full duplex external hands free unit is available for enhanced conferencing. Optional snap-in adaptors connect recording equipment, faxes, PCs, the Internet, cordless phones and allow PC interfacing.
2 wire digital Attendant Console
The new SN716 Attendant Console allows you to match your specific needs with the right terminal whilst increasing productivity.
The SN716 has a Liquid Crystal Display (LCD), Paging Interface, Recording Interface and two Headset/Handset Connections. Soon to feature Soft Key functions, Computer Telephony Integration and a Hotel/Motel Module, the SN716 is as easy to locate, cable and install as a telephone. (Uses 2 wires with local power-pack or 6 wires when line powered).
NEC Integrated Attendant Console
The Integrated Attendant Console (IAC) transforms the concept of what a PABX console can do. Because it operates as a Windows application, it can integrate with company databases, e-mail, voice mail and directory packages. It revolutionises the way calls and messages are put together and distributed. And you can run multiple IAC’s networked to share this information.
Linking voice into the data environment
The IMX can be connected into data networks through the use of data gateway interfaces. Gateway products include ATM and IP trunk technology.
The ATOMIS 2 CLAD interface can mount directly in the IMX or can be installed as a separate adaptor module providing access from the IMX into ATM networks.
The use of ATM CLADs allows for tie-line circuit emulation across ATM networks or the remote deployment of cost effective bundles of 120 extensions using NEC’s Distributed Access Unit technology. NEC has a range of data networking products to supplement such applications.
The IP gateway trunk will go even further than the ATM interface in the delivery of voice through a data environment.
Using voice over IP technology (VoIP), the IP gateway trunk will deliver voice communications into IP networks and by employing voice compression, ensure efficient use of network bandwidth. A significant benefit is that VoIP provides an alternative trunking option to traditional methods which will mean much cheaper voice carriage over services such as the Internet.
ACDP Integrated Call Centre
By packaging business specific inbound and out bound call centre capabilities, the NEAX 7400 IMX combines powerful Automatic Call Distribution (ACD) functionality with integrated applications and peripheral systems. These help reposition traditional call centres from utility based expense centres into corporate wide revenue centres, increasing sales, improving service and boosting profitability.
The IMX system’s extensively capable ACD software is fully integrated. This allows easy Open Application (OAI) or Infolink connectivity to external computers and LANs to facilitate customer information ‘screen pops’ and other sophisticated CTI applications directly at the agent’s work space.
Multi-level OAI, Infolink and CTI connections provide smooth integration with IVR systems for advanced inbound call handling and automatic call back as well as outbound call placement applications. Links to peripheral application processors facilitate skills based routing and evolving call centre trends, such as Internet connectivity.
The IMX’s transparent FCCS software and advanced network design can span the boundaries of time and distance. From a few remote agents to extensive call centre networks, where each individual centre must meet specific demands, you are linked by a support, back-up or overflow network with centralised management and administration.
The NEAX 7400 can respond to the simplest Call Centre requirements or the most demanding Call Centre challenges.
Mobility
Now your Dterm keeps up with your office movements
With the IMX your extension number stays yours, wherever you move. Dynamic station allocation is made possible through the creation of a single network database. For both short term changes (‘Hot-Desking’) or long term relocations (‘Number Portability’), station numbers are retained, regardless of their physical location on the network.
Integrated Wireless Communication extends your reach
The NEAX 7400 IMX Integrated Wireless Solution is as easy as plugging in a wireless extension card and running telephone cabling to cell stations (transceivers). Then, just turn on your pocket sized Dterm Cruiser Personal Handyphone for the convenience of NEAX functionality on the move. NEAX wireless technology allows on-site calls to be made through the PABX, free of mobile network charges.
But mobile personnel need to do more than just make and receive phone calls on the move. They also need to be able to circulate freely throughout the enterprise or campus and still be in touch with system features like voice mail, call forwarding and conferencing as well as basic CTI functionality.
A FCCS integrated network environment allows users to roam freely from site to site. If you travelled from your Melbourne to Sydney Office, for example, your Dterm Cruiser would roam to the Sydney system as soon as it came into range.
Take your work home.
NEC were one of the first telecommunicators to recognise that more and more organisations gain real value from employees working from home.
The reasons to need to telecommute are many and varied. Lifestyle, physical disability, family commitments, lack of transport and part time out of hours work requirements (eg. Telemarketing). All can result in highly skilled people being unavailable to work.
Now, IMX gives staff at home, even remote Call Centre Telephone Service Representatives, the full benefits of your host PABX and/or ACD Management Information System.
Support
An investment in the reliable and remarkably flexible NEAX7400 IMX brings you into partnership with NEC, a world leader in multimedia technology.
As a company who directly manufacture their PABX’s in Australia, NEC offers an unbeatable portfolio of communications systems to grow with the organisations we serve.
This is backed by full support. 24 hours a day, seven days a week, 365 days a year. NEC’s NECARE Maintenance Division has the technicians, the parts and the knowledge to service your system with an absolute minimum of lost downtime. With on-line monitoring options, the fault can often be fixed before the customer knows that there’s a problem.
Helpdesk
The NECARE Help Desk is manned by communications experts, backed by the massive accumulated knowledge of NEC's international data-base. Just ring and ask for user guidance, information on system features, programming advice or emergency assistance.
No system more serviceable
The IMX’s modular design and diagnostic software make it easy to isolate and correct faults. A redundant configuration, duplicating all critical control circuitry and power functions, can be specified to make it even less likely that you will need to call NECARE.
But if you do, at least you have the reassurance that every element of the NEAX7400 IMX is known intimately by NEC here in Australia.
NECARE will also call at least every six months to review the condition of your NEAX7400 IMX system, including back-up, external equipment, battery and memory checks.
To find out more about the NEAX7400 IMX, and how NEC's
powerful, versatile and dynamic technology platforms can work for you,
please contact us now
